Terms of service
Terms of Service
Welcome to Knana! By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services.
Acceptance of TermsBy using our website, placing an order, or accessing our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
Orders and PaymentsAll orders are subject to product availability and acceptance by Knana.
Prices are listed in EGP and are subject to change without notice.
Payment must be made in full at the time of purchase. We accept [credit/debit cards, cash on delivery and bank transfers].
In case of payment failure, your order will not be processed.
Shipping and DeliveryDelivery timelines and fees vary based on your location. Refer to our Shipping Policy for details.
We currently deliver only within Greater Cairo and Alexandria to ensure the safe delivery of your items.
We are not responsible for delays caused by incorrect addresses, recipient unavailability, or unforeseen circumstances (e.g., weather, courier delays).
For damaged or missing items, please contact us within 24 hours of delivery.
Returns, Exchanges, and RefundsRefer to our Return and Exchange Policy for detailed information on eligibility, timelines, and procedures.
Refunds are processed according to store policies and may take 7-14 business days to reflect in your account.
Knana is not responsible for return or exchange shipping fees.
User ResponsibilitiesYou agree to provide accurate and complete information when placing an order.
You are responsible for maintaining the confidentiality of your account information (if applicable) and for all activities under your account.
You must not use our website or services for any illegal or unauthorized purpose
Intellectual PropertyAll content on our website, including text, images, logos, and designs, is the property of Knana and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written consent.
PrivacyYour use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Changes to TermsWe reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.
Your continued use of our services after any changes constitutes your acceptance of the updated terms.
Contact InformationFor any questions or concerns regarding these Terms of Service, please contact us at:
Email: info@knana-eg.com